We are committed to protecting the privacy of any information provided by our customers. We recommend you read through this policy carefully. If you have any queries, please Contact Us.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We are sometimes required to collect personal information in the normal course of providing services for our customers.
These services include:
- Issuing & processing Refunds
- Processing online purchases and payments
- Accepting gift voucher payments
- VIP membership
Under these circumstances customers provide us with personal information such as their name, address, phone number, credit card details, email address etc.
Personal information collected from our customers is used to customise our services and for communication purposes only. All information collected is safely and securely stored.
We understand the importance of your information and we treat it as strictly confidential. We have appropriate physical, electronic and managerial procedures in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure, maintain data accuracy and ensure the appropriate use of information.
WEBSITE AND CREDIT CARD SECURITY
We take website and credit card security extremely seriously and we provide a secure, safe platform from which to conduct online transactions.
For security purposes we may ask you for additional information to confirm you are the card holder - this includes screenshots of the transaction in question from a bank account, a bank statement, photocopy of the credit card and photo ID (these must match).
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
While information is sought from you for the sole purpose of improving our service levels, you have the right to either refuse to provide details about yourself or remain anonymous. Of course, some of our services can only be provided if we have certain information.
Your information may also be used for the purpose of introducing other products that we believe might be of interest to you. If you do not wish to receive such communications you may opt out by selecting the "opt out" options available on any communication. You can also make an opt out request by emailing email@example.com
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org