We use Courier Post NZ and all orders are sent on a signature required ticket. You can track your delivery through their web site https://www.courierpost.co.nz/track/track-and-trace.
We aim to dispatch orders within 3 working days as orders are pay to make customisation. Orders will then be sent off for despatch immediately after order is complete, or Monday if it’s placed over the weekend. If there is a delay for any reason we will let you know. Once your order is sent, we will send you a tracking number to enable you to track it through Courier Post.
Unfortunately we are unable to ship to PO Box’s as we need a signature on delivery.
We only deliver within New Zealand or Australia for now.
Yes. All of our orders are sent with signature required tickets.
If no one is able to sign for your package the courier will leave a card to call, which you can use to arrange redelivery or collection location.
NZ = $60 and over is free, otherwise $6.99 NZD for shipping. AUS = $120 and over is free, otherwise $13.00 NZD for shipping.
EXCHANGES AND REFUNDS
All refunds must first be organised via email at email@example.com as some exclusions apply. Item(s) must be returned in perfect condition. It usually takes between 2-3 business days to process a return once it is received at our office.
You will receive a refund back onto the credit card you used on the original purchase.
Once your return and refund request has been received at our office we will endeavour to process your refund within 2-3 business days. We will inform you when we have processed the refund as depending on your bank it make take a further 3-5 days to show on your statement.
If you’re not completely happy with your new item(s), then you can return them within 14 days for an exchange or refund.
Once you have placed an order you are unable to cancel it. If there is any issue with your order or you have made a mistake please email us at firstname.lastname@example.org and we will be able to help you